Refund Policy

At LUMIVEZA, we stand behind the quality of our skincare products. We want you to feel confident in your purchase.

Return Eligibility

We accept returns on unopened products in their original, sealed condition within 30 days of delivery.
Products must be unused, with all original packaging and labels intact.
A 20% restocking fee applies to all approved returns.
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs.

How to Initiate a Return

Email us at support@lumiveza.com with your order number and reason for return.
We will review your request and provide return instructions within 2 business days.
Ship your returned items to the address provided.
Refunds will be processed within 5 business days of receiving and inspecting the returned items.

Non-Returnable Items

Opened or used products
Products purchased through subscription plans (see subscription terms)
Items returned outside the 30-day window

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with a photo of the item. We will arrange a replacement or full refund at no cost to you.

Individual Results May Vary

Skincare results vary depending on skin type, consistency of use, and individual factors. Our products are formulated with clinically-backed ingredients to deliver real results, but we cannot guarantee specific outcomes for every individual.